Privacy Policy

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Privacy Policy for Sky Soul Festival

Effective Date: October 12, 2024

At Sky Soul Festival, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website and interact with our services.

1. Information We Collect

We collect the following personal information when you visit our website:

• Name
• Email address
• Physical address 

We also collect data through cookies and other tracking technologies to enhance your experience on our website.

2. How We Use Your Information

We use the personal information we collect for:

• Marketing and promotional communications
• Customer service and support

We do not process payments on our website. Ticket purchases are completed through a third-party ticketing company, and any personal information shared with them will be handled under their privacy policies.

3. Sharing Your Information

We may share your personal information with third-party vendors for marketing purposes only. These vendors assist us in marketing communications and providing relevant event information.

4. Data Retention

We retain your personal information for two (2) years after your last interaction with us. If you would like your data to be deleted sooner, you can request this at any time.

5. Data Deletion and Anonymization

If you would like to delete or anonymize your personal data, you may send a request through our website or via the ticketing company’s customer support system. Upon request, we will delete your data unless we are required to retain it for legal or regulatory reasons.

6. Your Rights

You have the right to:

• Access the personal data we have collected about you
• Correct any inaccuracies in your data
• Request deletion of your data

To exercise these rights, please contact us through the website or by email.

7. Opting Out of Data Collection

You may opt out of data collection by submitting a request through our website or via the ticketing company. Additionally, you may opt out of marketing communications by following the unsubscribe link in our emails or contacting us directly.

8. Security Measures

We use industry-standard security measures, including reCAPTCHA, to protect your personal information. However, no security measures are foolproof. In the event of a data breach, we will notify you via email as required by applicable laws.

9. International Visitors

While our website is accessible to international users, please note that ticket purchases require a valid U.S. address. We comply with applicable global data privacy laws, including the GDPR for European visitors and the CCPA for California residents.

10. Children's Privacy

Our website and services are not directed toward children under 18. We do not knowingly collect personal data from minors. All ticket purchasers must be over 18. If you believe we have collected data from a minor, please contact us, and we will delete it immediately.

11. Marketing Communications

We may send marketing emails or newsletters to users who have opted in. You may opt out at any time by following the unsubscribe instructions in the email or by contacting us via the website.

12. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

If you have any questions about this policy, please contact us at info@skysoulfestival.com